At Droptradexo, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
Customers may request a return within 7 days of delivery if the product is damaged, defective, or incorrect. The item must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons, clearance sales, or special promotions. Such exclusions will be clearly mentioned on the product page.
3. Return Process
To initiate a return, please contact us at info@droptradexo.com with your order number and clear photos of the product. Our support team will guide you through the process.
4. Refunds
Once the returned item is received and inspected, we will notify you regarding approval of your refund. If approved, refunds will be processed to the original payment method within 5–10 business days.
5. Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item received was damaged or incorrect.
6. Contact Us
For any return or refund inquiries, please email us at:
📧 Email: droptradexo@gmail.com
